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Supercharge Your Customer Support with AI

I created a master prompt for you to get your support needs handled quickly!

Author

Adam Greenbaum
August 29, 2024

In partnership with

Today on Bagel Bots:

  • 🤯 The people in charge of safety at OpenAI are leaving in droves

  • ⚡️ Fresh tech of the day - ALERTCalifornia Program

  • 📰 The latest AI and tech news

  • 🤖 Cool new apps for you to check out

  • 🧠 Today’s Tip: Supercharge Your Customer Support with AI

(Read time: five minutes) - Fun fact: I never change this.

Next step, Terminator?

In an unusual twist, about 50% of the personnel at OpenAI working on the long-term dangers of superAI have departed from this organization in the past few months. This includes essential individuals such as Jan Leike and cofounder John Schulman, as indicated by Daniel Kokotajlo, a former OpenAI employee. These resignations beg the question of whether OpenAI is downgrading safety to accelerate product development and commercialization.

OpenAI has always been vocal about AGI safety. However, the recent talent exodus hints at a change of guard. Former employee Kokotajlo, who left in April 2024, suggested that OpenAI may be inching closer to creating AGI but is ill-equipped to deal with the aftermath. This change in focus has created a ‘chilling effect’ on the AGI safety research within the company as commercial interests come to the fore.

Such a trend of resignations is observed as OpenAI is criticized for its position on California’s SB1047 to regulate AI development effectively. In his comments, Kokotajlo lamented OpenAI's shift of position, which had supported the bill that sought to regulate AI, stating it was no longer faithful to its promises on AGI safety.

OpenAI may state that it endeavors to offer secure AI systems. However, recent reorganizations and personalities rescinding support indicate that the zeal or motivation behind some of the founders' activities may dissolve into something more commercially inclined.

You tell me—are we in deep shit here?

🔗 Read the full story here.

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Cool Tech: ALERTCalifornia Program

We need more stuff like THIS when it comes to AI innovation. I have been asking the universe for something like this for years and have proof!

The AI fire detection tool conceived by ALERTCalifornia, CAL FIRE, and Digital Path has been included in TIME magazine’s list of best inventions of the Year 2023. This tool transforms firefighting techniques by detecting and notifying firefighters of the occurrence of fires even before they can spread.

This AI, connected to more than 1,050 cameras stationed across California, notifies the relief responders within a few minutes of the precise location of the emergency. Such prompt emergency notification is critical for keeping wildfires in check, as was exemplified in a recent incident near Grass Valley in which the AI raised an alarm about a fire site more than 40 minutes prior to the first 911 call.

This AI tool improves California's wildfire resiliency by getting smarter and better over time.

Badass.

Oh yeah, here’s me in 2020:

🔗 Learn more about this awesome technology here.

Latest News.

My take: Imagine a world where we can 3D print organs for people in desperate need. This could change the world for so many people. I really love this.

My take: We’re two weeks away from Siri on steroids! Are you even ready for this?

My take: This is cool, but what stops me from playing audio of a politician or celebrity and then using their voice for whatever I want in the future?

My take: I was just bitching to my wife that traveling is such a pain in the ass, and we need things to make things more streamlined. It sounds like technology is on the way to make our lives easier before the first big Bagel Bots meetup! Just kidding, but should we do a meetup?

Fresh Apps to Play With

Are you looking to automate your work or life? Want to play with excellent new AI tools? Every post has five new AI apps for you to try for yourself.

  • 🔗 AI Assistify - Say hello to AI Assistify, your AI agent for daily life and business

  • 🔗 Seamless.AI - Data you can trust with over 1.3 billion+ contacts and 121 million+ companies researched and growing. Skyrocket your sales with AI

  • 🔗 Antispace - Command your AI to automate your work, manage your tasks, and help you focus on what matters most

  • 🔗 Kraftful - Reviews, surveys, calls, support tickets — analyzed in minutes, no hallucinations

  • 🔗 Nexubot - Effortlessly connect AI assistants to multiple platforms and embed them on websites

Check out these AI apps, and let me know what you think. You can reply to this email or tweet me directly.

Today’s Tip: Supercharge Your Customer Support with AI

No business survives if it doesn’t take great care of its customers. I built two large companies, and the biggest challenge is always customer support. It took me years to get to a good place, and I had to do it without AI. Lucky for you, I created a master prompt for you to get your support needs handled quickly!

Here’s the prompt (please fill in the placeholders):

I need help creating customer support responses for my business. Here are the details:
Business Name: [Fill in your business name]
Industry: [Fill in your industry]
Main Product/Service: [Briefly describe your main offering]
Target Audience: [Briefly describe your typical customers]
Brand Voice: [Choose one: friendly, professional, technical, casual]
Preferred Response Length: [Choose one: short, medium, long]
Here are our top common customer support issues:

[Describe issue 1]
Context: [Add any relevant details or frequently asked questions about this issue]
[Describe issue 2]
Context: [Add any relevant details or frequently asked questions about this issue]
[Describe issue 3]
Context: [Add any relevant details or frequently asked questions about this issue]
[Describe issue 4]
Context: [Add any relevant details or frequently asked questions about this issue]
[Describe issue 5]
Context: [Add any relevant details or frequently asked questions about this issue]

[Add more issues as needed, following the same format]
Based on this information, please:

Generate a customer support response for each issue listed above. Each response should:

Address the customer's concern empathetically
Provide a clear solution or next steps
Align with our specified brand voice
Be concise yet thorough
Include any relevant links or resources (if applicable)


Provide 2-3 general tips for improving our overall customer support based on these common issues.
Suggest one proactive measure we could take to reduce the frequency of each issue.

Thank you!

There is nothing more important than taking good care of your customers.

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